How to check machine quality after placing an order?multiweigher2025-12-29T08:21:55+00:00
- To ensure everything is perfect, we will send you detailed photos and testing videos of the machine before delivery.
- You are also more than welcome to visit our facility to inspect the machine in person.
- You are welcome to appoint a third-party inspection agency (such as SGS or TÜV) to verify the machine and witness the loading process.
What’s your warranty period and spare parts supply?multiweigher2025-12-29T09:42:57+00:00
Warranty & Support:
- 1-Year Warranty: Free replacement parts for any non-human induced failures (excluding consumables).
- Lifelong Maintenance: Continued technical support and service for the life of your machine.
We ensure your investment is protected and your production remains uninterrupted.
What is the delivery time?multiweigher2025-12-29T06:48:12+00:00
Normally, our delivery time is around 20 to 45 days. For stock items, it takes 15-20 days, for customized products, it need more time for design and production, it may take 30-60 days.
What’s the way of packing?multiweigher2025-12-29T09:55:45+00:00
Bubble film wrapping inside, Export Standard Plywood Case outside.
What’s the payment terms?multiweigher2025-12-29T09:52:35+00:00
T/T 30% deposit, 70% balance before delivery, L/C at sight is accepted.
for products & services
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How to solve the problems when using the machines?multiweigher2025-12-29T08:56:57+00:00
Dedicated After-Sales Support: Our expert team is always ready to assist.
- Remote Diagnostics: Simply provide a description, photos, or videos of the issue, and our engineers will provide an optimized solution immediately.
- On-site Assistance: For complex challenges, we can arrange for professional engineers to visit your factory for direct troubleshooting.
- Our Goal: To ensure your production stays efficient with professional service and fast response times.
How can you ensure you’ll send us the machine after payment?multiweigher2025-12-29T08:19:11+00:00
We fully understand your concerns regarding payment security. As a reputable manufacturer with 25 years of industry experience, our business is built on long-term partnerships. To ensure your peace of mind, we provide the following:
- Visual Verification: We will provide detailed FAT (Factory Acceptance Test) videos and photos of your specific machine before the final payment.
- Track Record: We are a CE-certified company and can provide references or customer testimonials from your region.
- Third-Party Inspection: You are welcome to appoint a third-party inspection agency (such as SGS or TÜV) to verify the machine and witness the loading process.
- Trade Assurance: We also support secure payment methods like Alibaba Trade Assurance or Letters of Credit (L/C), which protect your funds until shipment is confirmed.”
What is the after-sales service?multiweigher2025-12-29T06:51:23+00:00
We provide long term maintenance service, and maintenance parts are free within the warranty period and only charge parts expensed if your warranty has expired.
What are top factors to consider when selecting a multihead weigher packing machine?multiweigher2025-12-29T08:47:27+00:00
- Manufacturer’s Qualification: Look into the company’s awareness, R&D capabilities (collaborating with university professors), existing customer base, and certifications (e.g., CE approved) .
- Weighing Range & Accuracy: Select the appropriate weighing range based on the target product’s weight and volume. Accuracy is dependent on choosing a weigher range that closely matches the product’s weight (e.g., avoid using a 100g-5000g weigher for 200g products if high accuracy is needed) .
- Packing Speed vs. Accuracy: Understand the inverse correlation between speed and accuracy; higher speed generally means slightly less accuracy.
- Ease of Operation: The machine should be simple to operate and maintain in daily production to save time and effort .
- After-Sales Service: Ensure the supplier provides comprehensive after-sales support, including installation, debugging, training, and maintenance.
Why us?multiweigher2025-12-29T06:30:28+00:00
We’re a premier manufacturer of multihead weighers and packaging solutions with 25 years of industry expertise. We deliver CE-certified quality through a strict control system. Driven by our in-house R&D lab and academic collaborations, we are shaping the future of packaging with next-generation technology.”
